Order Tracking
Have you already received your tracking code?
If you have received your tracking number via email, you can monitor the status of your shipment using the link provided in the message or through the website of the carrier handling the delivery.
Have you not received the tracking code yet?
No problem.
The tracking code is normally sent via email within 2-5 business days after order confirmation and shipment preparation.
We also recommend checking your "Spam" or "Junk" folder, as automated communications can sometimes be filtered by your email provider.
Have you not received the code after 5 business days?
If you still haven't received your tracking number after 5 business days, please contact our Customer Service at:
Our team will check the status of your order and provide you with assistance as soon as possible.
Delivery times
Average delivery times are generally between 7 and 15 business days from order shipment.
During particularly busy periods or due to exceptional logistical circumstances, slight delays beyond Lumeo Home's control may occur.
Important information
To allow us to assist you quickly, we ask that you always include your order number in your email correspondence.
In the absence of an order number, verification times may be longer.
Thank you for your cooperation.
The Lumeo Home Team