Frequently Asked Questions
Is the site reliable?
Absolutely.
Lumeo Home uses SSL (Secure Socket Layer) security protocols to protect all information transmitted during browsing and purchasing. Thanks to data encryption, your personal and payment information is handled with complete security.
Furthermore, payments are processed through secure and certified payment platforms. Lumeo Home does not have access to your full credit card details or other sensitive financial information.
If you have any questions or need assistance, you can contact us at any time at:
Why does delivery take 7 to 15 days?
To offer innovative, high-quality products at competitive prices, we work with international suppliers and logistics centers located in various countries.
Once your order is confirmed, the product is prepared and shipped directly from our logistics partners to your address, allowing us to maintain high standards and favorable prices.
Do all orders include a tracking number?
Yes.
All orders placed on Lumeo Home are shipped with a tracking number that will allow you to follow the shipment every step of the way until delivery.
When will I receive my tracking number?
The tracking number is usually sent via email within 2-5 business days of order confirmation.
This time is necessary for our logistics partner to process the shipment and register the package in the international tracking systems.
If you have not received your tracking number after this period, please contact us at:
Our team will respond to you within 24 business hours.
My tracking number shows no updates
In some cases, international tracking systems may take a few days to display the first updates regarding the shipment.
If your code has just been sent, we recommend waiting a few days and checking the shipment status again.
Should there still be no updates after several days, please contact our Customer Service and we will be happy to check the situation for you.