Shipping and Delivery Policy

Lumeo Home collaborates with selected international logistics partners and suppliers to offer innovative, high-quality products at the best possible prices.

Products are shipped directly from our logistics centers and international partners located in various countries.

Delivery times

Average delivery times are generally between 7 and 15 business days from shipment confirmation.

These timeframes may vary based on the destination, peak periods, customs operations, or other circumstances beyond Lumeo Home's control.

Order tracking

All orders include a tracking number.

The code will be sent to the email address provided during purchase within 2-5 business days of order confirmation.

You can use the tracking number to follow your shipment until delivery.

Order delivery

Deliveries are carried out by couriers assigned to the destination area.

In some cases, if the recipient is absent or delivery is not possible, the courier may leave a notice or make the package available at an authorized collection point.

Most orders are delivered within the stated timeframes, although delays due to external logistics or operational factors may occasionally occur.

Orders with multiple products

If an order contains multiple items, products may be shipped separately based on availability in different warehouses.

In this case, the customer will receive one or more separate tracking numbers.

Shipping address

The customer is responsible for correctly filling out the delivery address at the time of purchase.

We recommend verifying all details carefully before confirming the order.

After an order has been processed, it may no longer be possible to change the shipping address or cancel the purchase, as the logistics process may have already begun.

If an order is returned due to an incorrect, incomplete, or insufficient address, any new shipping costs may be charged to the customer.

Tracking updates

In some cases, tracking information may take a few business days to be updated by international logistics systems.

This is a normal process and does not necessarily indicate a delay in shipment.

Customs duties and taxes

For orders destined for certain countries, customs checks or administrative procedures required by local regulations may apply.

Should any additional costs, taxes, or customs charges arise, Lumeo Home will assist the customer in identifying the most appropriate solution according to current regulations.