Return and Refund Policy
Our customers' satisfaction is our top priority.
If, after receiving a product purchased from Lumeo Home, you discover a manufacturing defect or are not completely satisfied with your purchase, you may request a return or refund according to the conditions stated below.
To initiate a return or support request, the first step is to contact our Customer Service team at:
Our team will provide you with all the necessary instructions to proceed correctly with the return of the product.
Once the return is received at our logistics center, we will perform an inspection to ensure the product meets the conditions specified in our return policy.
After the inspection is confirmed, you may choose one of the following options:
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Replace the product with another item available in our catalog.
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Receive a refund of the amount paid for the returned product.
In the event that the return is due to a manufacturing defect or an error attributable to Lumeo Home, the shipping costs for the return will be entirely at our expense.